Terms and Conditions

1. Services and Proposals

Bixbite Marketing provides custom digital solutions. Each project is governed by a specific Project Proposal or Statement of Work (SOW), outlining the agreed scope, timelines, and deliverables.

• Scope: Any work requested outside the original SOW will be treated as a "Change Order" and may incur additional fees.
• Approval: Clients are responsible for providing timely feedback. Delays in approval may result in adjusted launch dates.

2. Financial Terms

We believe in transparency and measurable progress. Our payment structures are designed to ensure mutual commitment.

• Project Deposits: Most projects require an upfront deposit (typically 50%) before work commences.
• Milestones: Remaining balances are usually tied to specific project milestones (e.g., Design Approval, Beta Launch, Final Delivery).
• Retainers: Monthly services (SEO, SMM, Ads) are billed in advance and require a 30-day written notice for cancellation unless otherwise stated in your contract.
• Refunds: Due to the bespoke nature of digital creative work, deposits are generally non-refundable once work has begun.

3. Intellectual Property Rights

At Bixbite, we don't believe in "holding your assets hostage."

• Client Ownership: Upon receipt of final payment, 100% ownership of all custom-developed assets—including code, graphic designs, branding materials, and content—is transferred to the Client.
• Bixbite Portfolio Rights: Unless otherwise agreed upon in a non-disclosure agreement (NDA), Bixbite Marketing retains the right to display project samples and case studies in our portfolio to demonstrate our professional experience.
• Third-Party Assets: Any third-party tools, plugins, or stock media used in your project are subject to their respective licenses. You may be responsible for ongoing licensing fees for these specific elements.

4. Client Responsibilities

To ensure the "Bixbite Method" succeeds, we require active collaboration from our partners.

• Content Provision: Clients must provide necessary text, images, and brand data within the agreed-upon timeframe.
• Accuracy: You are responsible for the factual accuracy of any information provided to us for use in your marketing materials or website.
• Access: For SEO and Web Development, you agree to provide the necessary administrative access to hosting, domains, and existing CMS platforms.

5. Ethical Marketing & Compliance

We exclusively use "White-Hat" techniques.

• Prohibited Content: We reserve the right to refuse service to businesses involved in illegal activities, deceptive marketing, or the promotion of hate speech.
• Legal Compliance: While we implement best practices for GDPR, ADA, and CCPA compliance, the Client is ultimately responsible for ensuring their business operations meet all local and international legal standards.

6. Limitation of Liability

Bixbite Marketing strives for excellence, but the digital landscape is subject to external factors beyond our control.

Note: Bixbite Marketing shall not be held liable for any loss of revenue, data, or technical downtime caused by third-party hosting providers, search engine algorithm shifts, or social media platform outages. Our total liability is limited to the amount paid for the specific service in question.

7. Confidentiality

Both parties agree to protect and keep confidential all non-public information shared during the course of the project, including trade secrets, business strategies, and proprietary technical data.

8. Termination of Service

Either party may terminate the relationship if:

• The other party breaches a material term of the agreement and fails to cure it within 14 days.
• The project remains dormant for more than 45 days due to a lack of Client feedback or participation.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the jurisdiction in which Bixbite Marketing is registered. Any disputes shall be resolved in the appropriate local courts.

Contact Us

If you have any questions regarding these Terms and Conditions, please reach out to your dedicated project lead or contact us directly through our Discovery Call portal.

Email: [email protected]
Website: https://bixbitemarketing.com